Shipping Policy
Zulope (Customer App) — Version 1.0
Shipping Policy
1. Service-Based Platform
- Zulope is primarily a salon appointment booking platform. Most services booked through the app are performed in-salon and do not involve physical shipping.
2. Physical Products
- Some salons may offer physical products (e.g., hair care, skincare) available for purchase through the app.
- Shipping of physical products is handled directly by the respective salon and is subject to their individual shipping terms.
- Zulope is not responsible for the shipping, delivery, or condition of physical products fulfilled by salons.
3. Delivery Timeframes
- Delivery timelines vary by salon and location. Estimated delivery dates, if provided, are indicative and not guaranteed.
- Customers should confirm delivery details directly with the salon before placing a product order.
4. Shipping Charges
- Shipping fees, if applicable, are set by the salon and will be displayed at the time of purchase.
- Zulope does not add any additional shipping charges beyond what the salon specifies.
5. Damaged or Missing Orders
- If a product arrives damaged or does not arrive, please contact the salon directly with your order details.
- Zulope may assist in facilitating communication between the customer and the salon but is not liable for shipping outcomes.
6. Contact
- For shipping-related queries, reach out to the salon through the app or contact Zulope support for assistance.