Legal Documents

Privacy Policy & Terms

Zulope (Customer App) — Version 1.0

App: Zulope  |  Version: 1.0  |  Effective Date: April 11, 2026  |  Platform: Android

Privacy Policy

1. Information We Collect

  • Name and phone number for authentication and identification.
  • Phone number is used to send booking-related updates via WhatsApp.
  • We do not send promotional or marketing SMS.

2. Salon & Service Information

  • Stylist names, services offered, and service pricing are collected and displayed to users.

3. Location Information

  • Location is collected to show nearby salons and display stores on maps.
  • Location data is used only for core app functionality.

4. Address Information

  • Address information is used for managing bookings and displaying store locations.

5. Images & Media

  • Users may upload store images and stylist photos.
  • Uploaded images are used to display salon and stylist profiles.

6. Reviews & Ratings

  • Customers may submit reviews and ratings for salons and individual stylists.
  • Reviews help improve transparency and service quality.

7. Data Usage

  • Information is used for authentication, booking management, and improving app experience.

8. Data Sharing

  • We do not sell or rent personal data.
  • Data is shared only when required to provide app features.

9. Data Security & Retention

  • Reasonable security measures are used to protect data.
  • Data is retained until deleted by the user or removed due to policy violations.

10. User Rights

  • Users may deny optional permissions.
  • Users may request deletion of their data through the delete account flow.

Terms & Conditions

1. App Purpose

  • The app allows users to browse salons, view services, and make bookings.

2. Bookings & Availability

  • Appointments depend on salon availability.
  • Availability is not guaranteed at all times.

3. Cancellation Policy

  • Cancellation rules vary by salon.
  • Late cancellations or no-shows may result in penalties.

4. Communication

  • Booking updates may be sent via WhatsApp.
  • No promotional or marketing messages are sent.

5. Reviews & Content Rules

  • Reviews must be genuine and based on real experiences.
  • Fake or abusive content may be removed.

6. Platform Disclaimer

  • The app acts only as a service platform.
  • We are not responsible for salon service quality or outcomes.

7. Account Suspension

  • Accounts may be suspended for misuse or policy violations.