Return Policy
Zulope (Customer App) — Version 1.0
Return Policy
1. Nature of Services
- Zulope is a salon booking platform. All transactions are for personal care services, which are non-tangible and consumed at the time of the appointment.
- As services cannot be physically returned, this policy outlines how disputes and unsatisfactory service experiences are handled.
2. Non-Returnable Services
- Once a salon service has been rendered, it cannot be "returned." No returns are accepted for completed appointments.
- This includes haircuts, treatments, styling, and any other in-salon services booked through the app.
3. Unsatisfactory Service
- If you are dissatisfied with a service, please raise the concern with the salon directly at the time of or immediately after the appointment.
- Zulope may be contacted to mediate disputes between customers and salons, but we do not guarantee compensation for service quality.
4. Product Purchases (if applicable)
- If a salon sells physical products through the Zulope platform, return eligibility is determined by the individual salon's product return policy.
- Customers must contact the salon directly to initiate a product return request within 7 days of purchase.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
5. Exceptions
- Returns or credits may be considered in cases of incorrect service delivery (e.g., wrong service performed) or a documented salon error.
- Such cases will be reviewed on a case-by-case basis by the Zulope support team.
6. Contact
- For return-related queries or disputes, please reach out through the app's support feature or contact the salon directly.