Refund Policy
Zulope (Customer App) — Version 1.0
Refund Policy
1. General
- Zulope is a platform that connects customers with salons. All bookings and payments are subject to the individual salon's refund and cancellation policies.
- Zulope does not directly charge customers for salon services and is not responsible for issuing refunds on behalf of salons.
2. Cancellation by Customer
- Customers may cancel a booking through the app before the appointment time.
- Refund eligibility depends on how far in advance the cancellation is made and the salon's individual policy.
- Cancellations made within 2 hours of the appointment time may not be eligible for a refund.
3. Cancellation by Salon
- If a salon cancels a confirmed booking, the customer is entitled to a full refund of any amount paid.
- Refunds for salon-initiated cancellations will be processed within 5–7 business days.
4. No-Show Policy
- Customers who do not show up for a confirmed appointment without prior cancellation may not be eligible for a refund.
- Repeated no-shows may result in account restrictions.
5. Service Disputes
- If you are unsatisfied with a service received, please raise a complaint directly with the salon.
- Zulope may assist in mediating disputes but does not guarantee refunds for completed services.
6. Refund Processing
- Approved refunds will be returned to the original payment method used at the time of booking.
- Processing time may vary depending on your bank or payment provider.
7. Contact
- For refund-related queries, please contact us through the app or reach out to the salon directly.